Who We Are
For the purposes of applicable data protection laws (including the Protection of Personal Information Act 4 of 2013 (POPI) and General Data Protection Regulation (GDPR) and any legislation or regulation which replaces POPI or the GDPR), the data controller (or responsible party) is YallahGive,
YallaGive FZ LLC
Building 1, office 211.
The International Humanitarian City.
What Information Do We Collect From You
We may collect information from you from the following sources as set out below.
Information you give us
You may give us information by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes:
- details of your email,phone number, image, contact details;
- other information you provide when you register to use the Website, subscribe to our service, when you complete surveys that we use for research purposes, although you do not have to respond to them, participate in discussion boards or other social media functions on the Website, enter a competition, promotion or survey and when you report a problem with the Website.
The information you give us may include your name, e-mail address and phone number, financial and credit card information, electronic funds transfer details, personal description and photograph. If you contact us for any reason, we may keep a record of that correspondence.
Information we collect about you
- Technical information including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times and download errors;
- Information about your visit (to the Website), including the websites you visit before and after the Website and products you viewed and searched for; and
- Length of visits to certain pages, page interaction information (such as scrolling, clicks and mouseovers) and methods used to browse away from the page.
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Cookies and Similar Technology
You can read more about cookies and how to recognise them at www.aboutcookies.org
Cookies perform may functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving your experience. Cookies can further ensure that the advertising that you see online is more relevant to you and your interests.
How you can control cookies
How Do We Use Your Personal Information?
Who May Use Your Personal Information?
Entities Within The YallaGive Group of Partners
Our Service Providers
We use other companies, agents and contractors (Service Providers) to perform services on our behalf or to assist with the provision of the services to you. For example, we may engage Service Providers to provide marketing, advertising communications, infrastructure and IT services to personalise and optimise its service, to process credit transactions or other payment methods, to provide customer service, to collect detonations, to analyse and enhance data (including data about users interactions with the YallaGive service) and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal information. However, these Service Providers are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal information secure.
YallaGive Partners, Subject to Your Consent
YallaGive selected partner organisations may use your personal information, but only with your consent. For example, where permissible according to applicable law we may use certain limited personal information about you, such as your email address or mobile phone number to:
- encrypt it and to share it with social media platforms to generate leads, drive traffic to our websites or otherwise promote our products and services on the YallaGive platform; and
- facilitate reports of campaigns you reacted to in the platform or communication from other commercial or sponsored content on certain of YallaGive’s Platforms.
Third Parties Permitted By Law
In certain circumstances, we may be required to disclose or share your personal information in order to comply with legal or regulatory obligation (for example we may be required to disclose personal information to the police, judicial or administrative authorities).
We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to enforce our terms and conditions or other agreements, protect or defend the rights, property or safety of YallaGive or the public.
Third Parties Connected With Business Transfers
Any personal information held by us and any third party will be treated as confidential. We will not sell your personal information to third parties.
Where YallaGive Stores Your Personal Information
Security of Your Personal Information
Your personal information is collected via a secure server. The secure server software encrypts the information provided before transmitting it to us. In addition, we have security procedures in place to protect the storage of and prevent unauthorised access to your personal information. As a part of our security measures proof of your identity may be required before we disclose your personal information to you.
Third party websites and apps
How Long Does YallaGive Keep Your Personal Information?
Your personal information is stored by us and/or our Service Providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the information is collected, in accordance with applicable data protection laws. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which it is subject).
You have the right to request details of the personal information that we hold about you, to ask us to stop processing your information where you have previously consented to doing so, to have your personal information corrected or deleted and not to be contacted by us if you do not wish to be.
Your Right To Information YallaGive Hold About You
You can request access to the information we hold about you by contacting us or using the contact details set out below. Our file of your personal information will usually be made available to you within [30 business days], although occasionally we may not be able to give you access to the personal information we holds about you (for example, we may not be able to give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety). Please note that we may apply an administrative charge for providing access to your personal information in certain circumstances. Any such charge will be reasonable and YallaGive will advise you of the charge and obtain your consent before providing you with access to your personal information. Please note further that if you request a copy of your data using electronic means (such as e-mail), then we may provide a copy of your personal information in electronic form unless you have requested otherwise.
You Have A Right to Have Your Personal Information Corrected Or Deleted
If any of the information we hold about you is inaccurate or out of date and you have an account with us, you can sign into that account and update your personal information. If you have problems updating the personal information on your account or if you would like us to delete information, please email your request to [Support@Yallagive.com] and we will consider your request as soon as possible].
Your Right To Object To Us Processing Your Personal Information
You have the right to ask us to stop processing your personal information, even where that processing is necessary for our legitimate interests (for example where the processing is necessary for the commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offer, product and recommendations and similar content.
You also have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling that we undertake for the purpose of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by sending an e-mail to admin[at]yallagive.com
Your Right to Have Your Personal Information Transmitted to Another Organisation
Where we hold personal information about you with your consent or for the performance of a contract with you, under certain circumstances, you may have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine readable format and, where technically feasible, to transmit that personal information to another organisation.
Making a Complaint
We would be happy to address any concerns you have directly and as a first port of call. Should you have a need to escalate your complaint, you have the right to lodge a complaint with the relevant local data protection authority in the EEA or the UAE if you believe that we have not complied with the applicable data protection laws.
The local data protection authority will differ depending on the country you are in.
If you should have any concerns or questions about how we treat your personal information, you wish to ask us to stop processing your personal information, or you would like to request a copy of the personal information we hold about you, please contact us at admin[at]yallagive.com or by writing to us at:
YallaGive FZ LLC
Building 1, office 211.
The International Humanitarian City.